Marine Deals Help Centre

Returns & Warranty FAQs

Product returns, faulty products, change of mind, exchanges
Returns Made Easy Want to return something? No worries, it happens! Here's the lowdown: Faulty Products Wrong, Missing, or Damaged Items Changin...
Wed, 20 Nov, 2024 at 3:06 PM
Marine Deals Warranty Policy - how do I make a claim?
Warranty Made Easy at Marine Deals At Marine Deals, we're all about quality gear. This warranty policy is here to make sure you're happy with your ...
Wed, 20 Nov, 2024 at 11:07 AM
Warranty and Returns on 'Second' Products
Marine Deals occasionally puts up items for sale that are considered seconds, shop-marked or otherwise 'used' products. You can find them over h...
Wed, 28 Jun, 2023 at 2:23 PM
Our obligations to you under the Consumer Guarantees Act (and your obligations to us)
We take our obligations under the Consumer Guarantees Act (CGA) very seriously. We want to do right by our customers and ensure they spend more time doing w...
Tue, 7 May, 2024 at 4:50 PM
I want to change the size of the product I received.
What's changed about your exchange process? We've made it faster and easier to get the right size! If you need a different size, simply reorder th...
Thu, 14 Nov, 2024 at 11:24 AM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Tue, 27 Jun, 2023 at 4:43 PM
All equipment requires regular inspection and maintenance.
Much like a motor vehicle, any machine or equipment you use regularly will require periodic inspection and potential maintenance to ensure it functions prop...
Tue, 9 May, 2023 at 12:16 PM
G. Loomis Warranty & Xpeditor Service
G. Loomis rods are covered by a limited lifetime warranty against non-conformities in workmanship and materials for the original owner's life.  Sale...
Fri, 26 Aug, 2022 at 2:05 PM
PENN Warranty
All PENN reels purchased in New Zealand on or after 1 July 2022 come with a limited manufacturer’s warranty for a period of 10 years from the date of purcha...
Mon, 27 Mar, 2023 at 1:04 PM